We offer free shipping on orders over $150. For orders under $150 within New Zealand a flat $15 shipping fee will apply.

Orders are packed within 2-3 business days, though processing may take longer during peak times.

Once shipped, you’ll receive a tracking email with an estimated delivery timeframe:

Please ensure your shipping details are correct at checkout. If you notice an error, email logistics@k9katering.com as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to update it; if the order has been sent, you will need to arrange redirection through the courier.

If your order arrives damaged, contact us immediately so we can assist you with a claim. Please note that the couriers are independent operators, and we cannot guarantee exact delivery times.